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Last Updated: 15 Sep 2025

Request assistance for JAE application

If you need help with your JAE application, you can submit a request for assistance. Different documents are required depending on your request.

The JAE Request Form is available from 4pm on the day of the O-Level results release and ends at 4.30pm on the last day.

SUBMIT JAE REQUEST FORM

Types of requests and supporting documents

Guidelines for submission:
  • Supporting documents can be in jpeg or pdf format.
  • Compress the documents into a zip file before uploading. The maximum file size should not be more than 7MB.
  • Late or incomplete submission will not be processed.
If you are unable to log in to the JAE-IS

You can request for assistance by uploading both sides of your NRIC, Student’s Pass, Dependent’s Pass or passport.

If you have requested to compile eligible courses in JAE-IS and did not receive any responses after 6 hours

You can request for assistance by uploading both sides of your NRIC, Student’s Pass, Dependent’s Pass or passport.

If you have changed your residential address

You can request to update your residential address. You will need to upload both sides of your NRIC, Student’s Pass, Dependent’s Pass or passport.

If you need to update your CCA grade

You can request to update your CCA grade. You will need to upload the following documents:

  • Both sides of your NRIC, Student’s Pass, Dependent’s Pass or passport.
  • CCA certificate from school.
If you need to update your citizenship

You will need to upload the following documents for us to verify your change in citizenship:

  1. Both sides of your identification document of previous citizenship such as:
    • Old NRIC
    • Student’s Pass
    • Dependent’s Pass
    • Singapore Citizenship Certificate for those who are not Singapore Citizens at the time of birth
    • Singapore passport stating that they are Singapore Citizen
  2. Both sides of your identification document of current citizenship such as:
    • New NRIC
    • Student’s Pass
    • Dependent’s Pass
    • Singapore Citizenship Certificate for those who are not Singapore Citizens at the time of birth
    • Singapore passport stating that they are Singapore Citizen
If you need to submit a JAE application on behalf of someone

You can request to submit an application on behalf of the applicant if they are unable to apply during the JAE application period.

You must be a parent, guardian or an adult aged 21 and above (i.e. a proxy) to do this submission. You will need to upload the following documents:

  • Both sides of your NRIC or passport
  • Both sides of applicant’s NRIC, birth certificate, Student’s Pass, Dependent’s Pass or passport
  • Applicant's O-Level certificates or result slips
  • Applicant's CCA certificates, if available

If you are not the applicant's parent or guardian, you must also provide these additional documents:

  • Both sides of applicant's parents/guardians' NRIC or passport
  • A completed proxy form
If you need assistance relating to O-Level subjects or grades

You can request for assistance relating to O-Level subjects or grades. You will need to upload the following documents:

  • Both sides of your NRIC, Student’s Pass, Dependent’s Pass or passport
  • O-Level certificate

After request submission

  • Ensure that you remain contactable via phone and email.
  • Our team will get in touch to follow up on your request on the same day or latest by the next calendar day during the JAE application period.
  • If we cannot reach you, we will be unable to process your request. No replies will be considered after the JAE application period ends at 4.30pm on the last day.